FAQs

JAM IT Solutions offers a wide range of IT services, including:

• Monitoring & Management: We keep an eye on your systems 24/7, identifying issues before they cause downtime.

• Endpoint Protection: Comprehensive security solutions for all devices connected to your network.

• Cloud Solutions: Assist with cloud migration, management, and optimization.

• Network Setup & Management: We ensure your network is fast, reliable, and secure.

• Data Backup & Disaster Recovery: Protection for your critical business data.

An MSP remotely manages a customer’s IT infrastructure and end-user systems on a proactive basis. At JAM IT Solutions, we offer continuous monitoring, cybersecurity solutions, and regular maintenance so your business can avoid unexpected IT problems. 

Our Monitoring Package includes:

• 24/7 system monitoring

• Performance analysis and reporting

• Alerts for potential issues

• Proactive maintenance

Our Endpoint Protection Package includes:

• Anti-virus and anti-malware solutions

• Regular security updates

• Threat detection and response

• Data encryption for devices

• Personalized Service: We’re a small, local company committed to understanding your unique IT needs and providing tailored solutions.

• Proactive Approach: Our goal is to prevent issues before they happen, reducing downtime and saving you money in the long run.

• Transparent Pricing: No hidden fees, and we’ll work with you to create a service plan that fits your budget.

• Expertise in Small Business IT: We specialize in helping small to mid-sized businesses optimize their IT operations.

We offer flexible pricing based on your company’s specific needs. Our monitoring and endpoint protection packages can be customized depending on the number of devices and services required. Contact us for a free consultation and quote. 

We primarily work with small to mid-sized businesses in Northeast Georgia across various industries, including retail, construction, legal, healthcare, government, and more. Whether you need full-time IT support or occasional assistance, we have a solution for you. 

Once you sign up, we will:

• Conduct an initial assessment of your current IT infrastructure.

• Provide a detailed plan to implement our monitoring and protection services.

• Set up necessary software and tools.

• Provide ongoing reports and alerts, as well as quarterly performance reviews.

Our response times depend on the type of issue, but we prioritize critical problems that affect your business operations. Most issues are addressed within 2 hours, while non-critical matters are typically resolved within 24-48 hours. 

Absolutely! JAM IT Solutions can complement your in-house IT team by taking on routine monitoring, security, and maintenance tasks. This allows your internal team to focus on strategic initiatives and critical projects. We can also offer extra support during high-demand periods or cover for vacations and absences. 

We perform updates and maintenance as needed to keep your systems secure and running smoothly. Critical updates are applied immediately, while regular maintenance is done during off-peak hours to minimize disruption to your business.